Booming Full-Service Construction and Restoration

This fast-growing construction & remodeling firm is a one-stop full-service construction shop that exhibits exceptional follow through on all contracts and communication. Their business model centers on a highly tailored and systematized set of tools and processes. After potential clients have passed through several filters, clients are narrowed to those that most closely align with their construction specialty and profitability standards. Their strategic partnerships with designers, engineers, subcontractors, city authorities, vendors and suppliers enables this construction & remodeling firm to efficiently and profitably complete contracts. This firm has developed a proprietary estimating software driving their client intake process. The estimating tool can be used by someone with no construction experience (with proper training), and output is client-facing, branded marketing, that ties into internal processes and a CRM. In addition, several filters extract the clients that meet internal construction and profitability standards while driving several other key metrics (ie client value) that are automatically projected into key performance indicating reports. These tools have contributed to an impressive YOY growth rate of 58%. As home prices continue to increase across the country, owners are investing in lower priced homes with the need for upgrading. To that end, this firm’s customer base has changed in recent years, shifting from being a “low cost” construction company attracting customers looking for a “discount” remodel, to clients looking for a “high touch” construction team to guide them through complicated and large-scale projects involving many vendors. As a result, their total client count and average project size continue to increase each year.